RETURNS & REFUND
RETURNS & REFUND
a) Legal right of withdrawal
You have the right to withdraw from the contract signed with our e-shop, without any justification within 14 calendar days from the day you or any third party indicated by you, other than the shipping services provider, has acquired physical possession of the products. In this case only the shipping costs are charged. To exercise the right of withdrawal, you may fill in the return form, clicking the button “RETURN FORM” in the “ORDER DETAILS” page, or contact our company at 2310-925999 or via email at email@example.com
• In the above case of withdrawal, you are expected to return the products in excellent condition as received, and in particular the products must not have been used in any way (washed, etc.), should be in their original packaging (without any damage) and with the contents of the original packaging (order confirmation.). In addition, for the Company to accept the return of products, the original voucher purchase shall be presented (receipt, invoice) from the person whose personal information is reflected in the order confirmation. No refund shall be accepted without presentation of the original purchase receipt. Withdrawal may not take place for products that are not suitable for return for health or hygiene reasons, products which were unsealed or used, such as underwear and earrings. No refund shall be accepted for products on sale, exchanges only. Returns are not accepted for gift cards.
• Return of products shall be accepted, only if the shipping cost (delivery and return) borne by the Company has been fully paid by the Customer.
• Following the withdrawal declaration, the Company is required to refund the amount received within 14 calendar days from the day we are informed about your decision to withdraw from the Contract. In case of credit card payments, if the Company has received the due amount from the Bank, it shall proceed to any possible action. The Company, after such notification, shall not be liable for the time or the method of refund, regulated by a contract drawn up between you and the respective bank.
• You have the responsibility to indemnify the Company, if you have used the products in any way other than the one necessary to establish the nature, characteristics and functioning of the goods prior to the withdrawal and the Company may agree with you regarding compensation.
• In case of products return, a refund or replacement or substitution with another product of equal or greater value may take place, depending on your desire and in consultation with the Company. For all the above cases, you are invited to contact our e-shop and also call the courier company to collect the goods from your address and return them to the Company. Should you prefer the products to be replaced, please mention the new products on the Order Confirmation. Should you request a refund please note your bank account details (holder name, IBAN and Bank) where the exact amount of your order will be refunded (without shipping costs). The product replacement process or refund is accepted only within 14 calendar days from the day you or any third party indicated by you, other than the shipping services provider, has acquired physical possession of the products. Please note that for promotional products, changes are accepted only in color and size, subject to availability.
b) Defective products / Lack of denominated property
Our Company ensures that all products (regardless of type) are carefully packaged in order to be delivered to you undamaged. Rarely, however, it is possible that any of these products be damaged during shipment or a defected product is delivered to you. For this reason, regardless of your above right of withdrawal, which is not affected, we draw your attention to the verification of products at delivery. Should you accept to receive the product without expressing any reservation, it shall be assumed that you unconditionally accept the product of our Company. In case of liability of the Company for any real defect or lack of guaranteed properties of the product, you are entitled to: a) require the correction or replacement with another product, unless such action is impossible or requires disproportionate costs, b) request a price reduction or c) withdraw from the sales contract, except for minor real defects. If replacement is not possible with the same or another product of your choice due to lack of availability, you may request an interest-free refund (including shipping costs), provided that the request is made within five (5) days from the product receipt. In these cases, you can directly contact us at 2467087577 or email us at firstname.lastname@example.org After contacting our e- shop, you should call the courier company to pick up the products from you and send them back to us. You are not charged with the return costs of the products, as long as the items are returned in the same condition as delivered, as well as with the same courier company (only for Greece).
+30 24670 87 577
Kiknon & Neutonos Avenue
Kastoria - 52100 Greece